Manage Quality Process

The quality management process is an execution process that involves conducting the necessary audits to ensure quality as specified in the quality management plan, documenting these audit results, and ensuring that the right processes are applied correctly throughout the project.

It is aimed to continuously improve the quality processes and maximize the efficiency of the project by implementing the quality management process. In this way, activities that do not add value to the project but cause effort, money and human resources to be spent are eliminated. On the other hand, new activities that can add value to the project are revealed.

In-house, out-of-institution, in-project or out-of-project audits conducted in a planned or sudden manner, the suitability of the project processes and whether the products meet the quality requirements are constantly examined.

As a result of audits, if detected, necessary corrective actions are determined and change requests are submitted. Similarly, approved change requests consisting of corrective actions and preventive actions are implemented in manage quality process.

Manage Quality Process is a process of executing process group and quality management knowledge area. It is implemented continuously throughout the process.

Inputs to the Manage Quality Process

  • Quality control measurements: As a result of control quality process, we will gain some information as an output. These are the documented results of control quality process that is prepared according to the given format in the quality management plan.
  • Risk report: This includes the sources of overall project risks as well as a summary of individual risks. It is logical to have this as an input here.
  • Quality management plan: This is the main plan that will tell us how to manage quality matters of the project.
  • Quality metrics: A project document initially created in plan quality management process that describe the project or process attributes, the way they will be measured, and the predetermined tolerances.
  • Organizational process assets: The quality management system of the organization if exists, the existing policies and procedures related to quality, quality guidelines previously prepared by the organization, templates of quality related documents and lessons learned repository are good examples of OPA's used in this process.

Tools & Techniques used in Manage Quality Process

  • Checklists: It is a data-gathering technique that is often used as a reminder of what to check.
  • Alternatives analysis: It is used in decision-making points to chose between identified options.
  • Document analysis: There were many documents taken as input to the process, so it is normal to use document analysis as a tool and technique.
  • Multicriteria decision analysis: According to predefined criteria, a decision is made by using this tool with a decision matrix.
  • Affinity diagrams: This shows the potential causes of problems in categories.
  • Cause-and-effect diagrams: A very popular tool shows the underlying reasons of quality-related issues. 
  • Process analysis: Used for evaluating the improvement areas of processes that is a vital part of quality management.
  • Root cause analysis: Similar to cause and effect diagrams, root cause analysis helps to explore underlying reasons.
  • Flowcharts: Used in this process to depict and represent the nature of the processes better by showing logical relationships.
  • Design for X: During the design of a product, this tool is used as a set of guidelines to improve a specific attribute of the design.
  • Problem-solving: It is what you understand from its name, nothing more.
  • Quality improvement methods: To exploit the opportunities for improvement, everything collected as a result of quality processes can be used as quality improvement methods.
  • Histograms: Shows the frequency of events in a bar diagram.
  • Matrix diagrams: Shows the level of relationships between different factors.
  • Scatter diagrams: It is used to show the relationship between two variables.
  • Audits. A vital tool used in manage quality process, conducted by an independent auditer to find out if project activities in the correct line with the required.

Outputs Created in Manage Quality Process

  • Quality reports
  • Test and evaluation documents
  • Change requests